Return & Refund Policy

At Kidpop, your family's satisfaction matters to us. We want you to feel confident shopping with us. If something doesn't go as expected, we're here to help.

This policy explains our return, refund, order cancellation, and warranty procedures for purchases made directly through Kidpop.com.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the delivery date for orders shipped within the continental United States.

To qualify for a return, items must meet the following conditions:

• Items may be opened for inspection but must remain unused and in resalable condition.

• All original packaging, accessories, parts, manuals, and included items must be returned.

• Proof of purchase and the original order number must be provided.

• The return must be approved by our customer support team before the item is shipped back.

Items that do not meet these conditions may be ineligible for a refund.

Please note:

• Returns are currently accepted only for orders shipped within the continental United States.

• Items purchased through Amazon or other third-party platforms must be returned according to the applicable return policy of the original seller or platform.

• We do not currently offer direct exchanges. If you would like a different item, please contact our support team regarding an eligible return and place a new order.

2. How to Request a Return

To start a return, please email support@kidpop.com with the following information:

• Your full name

• Your order number

• The item you wish to return

• The reason for your return

If your item arrives damaged or defective, please include clear photos or videos showing the issue.

Our support team will review your request and provide the appropriate return instructions.

Please do not ship any item back before receiving return authorization and instructions from our team. Unauthorized returns may not be accepted or processed.

3. Return Shipping Costs

For returns due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable for non-defective returns.

If your item arrives damaged or has a manufacturing defect, please contact us at support@kidpop.com before returning it. Kidpop will cover the return shipping costs for eligible damaged or defective items.

Please wait for our support team's instructions before sending the item back.

We recommend using a shipping service with tracking and keeping your tracking information until your return has been processed.

4. Damaged, Defective, or Missing Items

We want every Kidpop product to arrive in good condition and be ready for your family to enjoy.

If your order arrives damaged, defective, or with missing parts, please contact support@kidpop.com as soon as possible.

To help us review your request, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage, defect, or missing parts

• Photos of the packaging, if relevant

Our team will review the information and work with you to determine the appropriate resolution.

Depending on the circumstances and applicable warranty terms, a resolution may include replacement parts, a replacement product, or another eligible remedy.

For eligible damaged or defective items, Kidpop will cover the return shipping costs when a return is required and authorized by our support team.

5. Order Cancellations

If you need to cancel an order, please contact support@kidpop.com as soon as possible and include your order number.

Order cancellations can only be requested before the order has been shipped. Once an order has been shipped, it is no longer eligible for cancellation and will instead be subject to our return policy, where applicable.

Please wait for confirmation from our support team before considering your order canceled.

6. Refunds

Once your authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days after we receive and inspect the returned item.

Please allow additional time for your bank, card issuer, or payment provider to process the refund and display it in your account.

If you have not received your refund after the expected processing period, please check with your payment provider first. If you still need assistance, contact us at support@kidpop.com.

For non-defective returns, original shipping charges are non-refundable, and the customer is responsible for return shipping costs.

Refund eligibility and the final refund amount are subject to this policy and applicable law.

7. Warranty Coverage

18-Month Limited Warranty for Kidpop.com Purchases

We stand behind the quality of our products. Eligible purchases made directly through Kidpop.com come with a 12-month limited warranty, plus an additional 6 months of extended warranty coverage, for a total warranty period of 18 months from the applicable warranty start date.

This extended warranty is available for eligible purchases made directly through Kidpop.com and is subject to the applicable warranty terms.

To submit a warranty claim, please email support@kidpop.com with your order number and a description of the issue. Photos or videos may be requested to help our team assess your claim.

Warranty coverage, exclusions, eligibility requirements, and available remedies are governed by the applicable warranty terms and law.

Please note that our warranty is separate from our 30-day return policy. For return eligibility and instructions, please refer to the sections above.

8. Contact Us

If you have questions about returns, refunds, order cancellations, or warranty claims, we're here to help.

Email: support@kidpop.com

Please include your order number in your message so our team can assist you more efficiently.

Thank you for choosing Kidpop. We appreciate your trust in our products and our team.