Warranty

Effective for all products purchased via kidpop.com and our Amazon store

At Kidpop, we stand behind the quality of our products and offer a one-year limited warranty from the date of original purchase. This warranty covers defects in materials or workmanship under normal, non-commercial use, as well as damage that occurred during shipping.

✅ What’s Covered:

• Defects in materials or craftsmanship under normal usage

• Damage caused during delivery. If you received a damaged or defective item, please report the issue to support@kidpop.com within 7 days of delivery.

❌ What’s Not Covered:

• Accidents, negligence, or misuse

• Abnormal or commercial use

• Improper storage

• Modifications or alterations

• Overheating or prolonged exposure to heat

• Damage from abrasive cleaning tools or harsh chemicals

• Theft or loss

📦 Warranty Support Process:

• Depending on the nature of the damage or defect, we will suggest one of the following resolutions:

  - One or more replacement part(s)
  - A replacement item

• If the item is out of stock, we will either wait for restocking or provide an alternative solution after discussing with you.

• We do not require the original packaging to be kept.

• To make a claim, please email support@kidpop.com (for purchases via our official website).
  For Amazon orders, please contact Amazon Customer Service directly.

What you need to provide:

• Your order number
• The name of the product
• Photos and/or videos clearly showing the damage or defect from various angles and distances.

🔁 30-Day Free Returns & Exchanges

We also offer 30-day no-questions-asked returns and exchanges for all products. This applies only to non-commercial use.